WHAT IS A PRE ORDER?
A pre-order is an order placed for an item which has not yet been released. It is the customers responsibility to read and understand this information before proceeding to place a Pre Order.
When you pre-order an item from Ocean Dream Boutique it is reserved exclusively for you and the order is placed with the manufacturer/designer. Your card is charged when the order is placed so your item can be put into production/shipped. Anything with a later ship date, released date or special order for you is considered a pre order.
Please note that we have no control over when a pre-ordered item arrives, but instead offers an estimates. This is due to the designer's production schedules and sometimes an item may arrive several weeks before or after.
CAN I CANCEL MY PRE ORDER?
Pre-orders cannot be cancelled as a special order has been made exclusively for you. Pre-order items are not eligible for a refund.
Please not when ordering a 'pre-order' item, you will be invoiced separately.
WHAT IF I NEED ANOTHER SIZE IN A PRE ORDER ITEM?
Should you need a different size, you can place another order and send back the first item (in perfect condition, unwashed, unworn, and all tags attached) and we will refund that item once it is received back in perfect condition.
COUPON CODES/REWARDS ARE NOT TO BE USED ON PRE ORDERS